Question 1

How much cremation ash do I need?

Accepted Answer

Only a very small amount is required—approximately 0.5 teaspoon of cremation ashes is sufficient for one piece of jewelry.

Question 2

What happens to my unused ashes?

Accepted Answer

We understand how precious these ashes are. Any unused cremation ashes will be carefully packaged and returned to you together with your finished jewelry.

Question 3

How will my loved one's ashes be handled?

Accepted Answer

Every order is handled with the utmost care, respect, and compassion. Your ashes are processed individually throughout the entire creation process to ensure they are never mixed with those from another family.

Question 4

Can the ashes be hidden or visible?

Accepted Answer

Many of our collections offer the choice of incorporating ashes as either a visible design element or discreetly hidden beneath the surface. The available options are described on each product page.

Question 5

Can I choose different colors and finishes?

Accepted Answer

You can add your customizations when making your order. For further, unlisted cusstomizations, please feel free to get in touch with us.

Question 6

Can you incorporate hair or fur?

Accepted Answer

Yes. We can also create keepsakes using pet fur, human hair, dried flowers, or other meaningful inclusions. If you have a special request, please contact us before placing your order.

Question 7

Will my pendant look exactly like the photos?

Accepted Answer

No two pieces are ever identical. Every pendant is individually handcrafted using your supplied ashes and natural materials, making each keepsake uniquely yours. While we follow the selected design as closely as possible, slight variations are part of the beauty of handmade memorial jewelry.

Question 8

How long will my order take?

Accepted Answer

As each LilyBear keepsake is individually handcrafted, please allow approximately 7–10 business days for your order to be completed before shipping.

FAQ

Frequently asked questions